Shipping & Returns

*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund

Shipping Policies
Shipping to and from riveroaksdetox.com is at the customer's expense and varies according to weight, size, shipping type and location. 

• All US domestic orders under $99 ship via USPS for a flat rate of $9.99. Estimated arrival time is between 2 - 5 business days once the order is shipped.
• All US domestic orders over $99 ship via USPS for FREE. Estimated arrival time is between 2 - 5 business days once the order is shipped.
• For international orders, we ship via UPS and shipping will be calculated before you finalize your order.
• If you would like to select expedited service, upon checkout of your purchase, you will be able to select your preferred shipping schedule via UPS.
• We generally use UPS and USPS for better tracking and quality of shipping but we may occasionally select another carrier if the package can be shipped to you more efficiently. This would in no way affect the price you paid on shipping nor change your preferred delivery time. Again, we usually only change carriers to get your order to you sooner.
• Most goods are shipped within 1 business day of purchase. But please do allow up to 2 business days.
• Orders placed on Saturday after 11am EST, will be shipped first thing Monday.
• We welcome international orders and are glad to ship product all over the world. Be aware that delivery times may sometimes be impacted by delays in Customs in your country.
• Shipping is non-refundable*
• A 20% Restocking Fee applies (provided item is repacked according to factory standards & without excess wear)